Welcome to
Webyshops.com Help Center. Here, we try
to answer your most common questions about operations of our site and further
assist you with any purchasing questions you may have.
FAQ:
Question: Will
I have to pay sales tax when I place my order?
Answer: Only
people receiving their shipments in Texas will have to pay sales tax on their
orders from Webyshops.com and its niche sites.
Question: I
ordered product X and received product Y in my shipment – how can I get what I
ordered?
Answer: It
depends. First thing you need to do is
notify our Customer Service team by emailing them at customerservice@webyshops.com
or calling our Toll Free number at 800-851-9329. If we find that the error was caused by our
team, we will quickly expedite return of the item to us and replacement with
your original order. However, if we find
that there was no error on our part and you simply ordered something that other
than what you wanted – you will need to follow the procedure outline in Return Your Items. We will not be liable for any costs of return
associated with the item(s).
Question: I see
an item advertized on your competitor’s website for a lower price. Will you match their price?
Answer: It
depends. Many websites, including some
of the big names, do not carry their inventory and rely on fulfillment houses
or their suppliers to stock and ship inventory on their behalf. The price advertised on a different site may
be for a product that is out of stock.
Unless you and us can verify that the item is actually in stock for the
advertised price – we will not match the price.
We reserve the right, at our sole discretion, not to match any prices
whether online or offline.
Question: I ordered something from you a year ago and I
want to order two more of the same items.
Where do I find this information?
Answer: You can find this information by logging into
My Account/Log In section of the
website. You will see both past and
present history of all your orders. You
can also get tracking numbers and see any other case history associated with
your purchases there.
